Written Analysis

Toll’s Delivery, Terms of conditions of ‘Temporary Authority to leave without Signature’.

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The function of this text is to make customer aware of their  decision to leave package unattended when upon delivery and what their and the company’s rights are. The relationship between the customer and the company would surlily be distant as the customer would have  no association with the person in charge of the company and the lexical choice in the ‘conditions’ (of agreeing to deliver without signature)  shows language that diverges the social distance between the consumer and the company, some examples of  divergence lexical choice would be: “The consignment”, “authority”, ” accordance”, “consignor” , “indemnify” ect. which seem to be from the field of  jurisdiction of  legal  decisions and law that shows the power that the company upholds for their reputation. The setting of this particular text wold be private between the customer and the delivery company but would still follow the register of formality as outcomes as to what happens to the package is serious and needs to be communicated in a formal way. The mode of this text is clearly written as it is a terms of conditions form and because it is something that is not spoken about face-to-face with customer it makes the register of text to be more formal as there is that social distance between the company and the customer.

Written texts that are planned lack the non-fluency features and the situation is not spontaneous because it is something that does not need to be thought about on the spot. The text has been carefully planned to be very cohesive by making the statement clear with no ambiguity and the re-occurrence of the word ‘consignment’ to make it clear that when the ‘consignment has been dispatched, damaged goods or negligence of the consignment without signature is in accordance with this authority’. The text  gives additional information by repeating the same utterance but by rephrasing and using different lexical choice which is inference to the reader to make connection to what has been written and what is meant by the company.

Syntactic Pattering such as coordination of complex sentences  that are linked by conjunctions provides the syntax to be more expansive by continuing to expand on the syntactic unit. The third condition uses the conjunctions: ‘and’, ‘or’ and ‘but’  to help link the clauses  together and to continue listing ‘otherwise’ about the package e.g.

“Conditions, 3. To the extent permitted by law we release and indemnify Toll Transport from and against all claims, demands, liabilities, losses costs and expenses of every description whatsoever (including financial and other consequential losses), made, suffered of incurred by or in favour of any person, firm, company or other entity whether or not claiming through or under us arising out of or in connection with any loss of, misdelivery, delay in delivery, non-delivery or damage to goods howsoever caused (including but not limited to the negligence of default of Toll Transport, its employees or agents) arising as a result of Toll Transport delivering goods with out a signature in accordance with this authority. ” 


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